GOGO USERS’ PRIVACY POLICY
Welcome to GoGo. We value your trust and are committed to protecting your privacy. This
Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information
while you use our mobile application. By accessing or using GoGo, you consent to the practices
described in this Privacy Policy.
The application recognizes and respects the rights of data subjects under applicable data
protection laws. As a data subject, you have the right to access, correct, update, or delete your
personal information held by the GoGo. If you wish to exercise any of these rights or have any
inquiries regarding the processing of your personal data, you may contact us through the contact
information provided in the Privacy Policy. Please note that certain restrictions and exceptions
may apply to the exercise of these rights in accordance with the law. The application will respond
to your requests in a timely manner and will make reasonable efforts to address your concerns.
However, the application reserves the right to verify your identity before processing any request
related to your personal data. We are committed to ensuring the security and confidentiality of
your personal information, and we will handle your data subject rights requests in accordance
with applicable data protection laws.
Definition
1. "Consent": Voluntary, informed, and specific agreement given by the user for the
Processing of their personal data for the purposes communicated to them.
2. "Data Breach": Any unauthorized access, acquisition, disclosure, or loss of personal
data that compromises the security, confidentiality, or integrity of the data.
3. "Data Protection Officer": The designated person responsible for overseeing the
application provider's data protection practices and ensuring compliance with data
protection laws and regulations.
4. "Data Retention Period": The period for which the personal data is retained by the
application provider, as specified in the data retention policy.
5. "Data Subject Rights": The rights granted to users under data protection laws,
including the right to access, rectify, erase, restrict processing, object to processing,
data portability, and the right to lodge a complaint with the relevant data protection
authority.
6. "Data Protection Laws": Refers to any applicable laws, regulations, and rules related to
the Processing and protection of personal data, including the Personal Data Protection
Act (PDPA) and its Regulation.
7. “Device” it shall mean computer or mobile phone or other devices used to access the
application.
8. Third Party Service Providers": Third-party entities or individuals engaged by the
application provider to provide specific services related to the operation and
maintenance of the application or for the provision of the services offered through the
application.
9. “Mobile application” shall mean GoGo and application provided by us on the device
to access the service
10. "Personal Data": Refers to any information that relates to an identified or identifiable
natural person, including but not limited to name, address, contact details, date of
birth, and any other information that can be used to identify an individual.
11. "Processing": Means any operation or set of operations performed on personal
information, whether by automated means or not, such as collection, recording,
organization, storage, adaptation, retrieval, consultation, use, disclosure,
dissemination, erasure, or destruction.
12. "User Account": Refers to the registered account created by the user to access and use
the application's services.
Information we collect and How We Use User’s Information:
1. Personal Data
1.1 When you register an account on GoGo, we may collect personal information such as
your name, email address, phone number, and vehicle information. This information
is necessary for the smooth functioning of the application and to provide you with our
services. You have the option to modify or rectify the information
2. Service Provision
2.1 Personal data collected from users is primarily used to provide the requested services
and facilitate the functionalities of the application. This includes processing service
requests, managing bookings, and ensuring smooth transportation services. We use
the information provided during registration, such as name, contact details, and
vehicle registration details, to create and manage your account on the application.
2.2 Your location information is used to match you with nearby service providers and
calculate the total fees of the service accurately. We also use your vehicle details to
connect you with third – party service provider providing specific services.
3. Communication
3.1 We may use your contact information to communicate with you about our services,
promotions, and special offers, subject to your consent where required by applicable
laws. These communications may be sent via email, text messages, push notifications,
or other communication channels provided by the GoGo.
3.2 We may also use your contact details to respond to your inquiries, feedback, or
complaints and provide customer support services.
4. Improvement and Personalization
4.1 Your feedback, usage patterns, and preferences are invaluable in improving our
services and user experience. We analyse aggregated user data to identify trends,
enhance the application's performance, and optimize its features.
4.2 Data analysis and research help us understand user behaviour, demographics, and
preferences, allowing us to tailor our services and content to better meet your needs.
4.3 To provide a personalized experience, we may use your personal data to offer tailored
services, promotions, or recommendations based on your preferences and past
interactions with the application.
4.4 We may analyse your usage behaviour, location history, and previous service requests
to offer personalized content, service options, and relevant promotions.
Please be assured that we will only process your Personal Data for the purposes stated in this
Privacy Policy or for other purposes disclosed to you and to which you have given consent,
where required by applicable data protection laws. We will not use your personal data for
purposes incompatible with those mentioned above unless required or permitted by law. If you
have any questions or concerns about how your personal data is used, please contact our data
protection officer using the contact information provided in this Privacy Policy.
Data Sharing and Disclosure
5. Third-Party Service Providers
5.1 The User acknowledges and agrees that certain services or functionalities provided by
the application may be enabled or facilitated by third-party service providers. In such
cases, the User's personal information may be shared with these third parties to the
extent necessary to provide the requested services or functionalities. GoGo shall take
reasonable measures to ensure that such third parties handle the user's personal
information in accordance with applicable data protection laws and in a manner
consistent with the Privacy Policy of the GoGo. However, the application shall not be
responsible for the data practices or privacy policies of these third-party service
providers. The User is encouraged to review the privacy policies of any third-party
service providers that may be involved in the provision of services through GoGo. By
using the application and accepting the Privacy Policy, the user consents to the
sharing of their personal information with third-party service providers as described
herein.
6. Legal Obligations
6.1 We may be required to disclose personal data of users in response to lawful requests
by public authorities, such as law enforcement agencies, to comply with applicable
laws and regulations, or to protect the rights, property, or safety of the application
provider, its users, or others. Such disclosures will be made in accordance with the
relevant laws and regulations governing data protection and privacy. The collection,
use, storage, and disclosure of personal data by the application provider shall be in
compliance with the applicable data protection laws and regulations in force,
including but not limited to the Personal Data Protection Act (PDPA) and other
relevant data protection laws within the United Republic of Tanzania. The GoGo shall
take all necessary measures to ensure the lawful and fair processing of personal data,
respecting the rights and freedoms of the data subjects and implementing appropriate
technical and organizational measures to safeguard the security and confidentiality of
personal data. Users have the right to be informed about the legal basis for the
processing of their personal data, and they may exercise their rights under data
protection laws by contacting the Data Protection Officer designated by the
application provider.
7. Business Transactions
7.1 In the event of a merger, acquisition, or sale of assets, your information may be
transferred to the acquiring entity as part of the transaction.
8. Data Security
8.1 We employ industry-standard security measures to protect your personal information
from unauthorized access, disclosure, or destruction. However, no method of
transmission over the internet or electronic storage is entirely secure, and we cannot
guarantee absolute security.
9. Data Retention
9.1 We shall retain personal Data/ Information collected from users only for as long as
necessary to fulfill the purposes for which it was collected, or as required by
applicable laws and regulations. The retention period for different types of personal
data may vary based on legal requirements, contractual obligations, and legitimate
business purposes. Once the retention period expires, or the purposes for which the
personal data was collected are fulfilled, the application provider shall take
appropriate measures to securely erase or anonymize the data to prevent unauthorized
access, use, or disclosure. Users may contact the Data Protection Officer to inquire
about the specific data retention periods applicable to their Personal Data or to request
the erasure of their Personal Data in accordance with their rights under data protection
laws.
10. Your Privacy Choices
10.1 As a user of GoGo, you have the right to access, update, and delete your personal
information held by us, which you can do by logging into your account and managing
the settings accordingly. You are responsible for providing accurate and up-to-date
information. If you wish to opt-out of promotional emails, you can do so through the
application settings; however, essential communications related to services and
account information may still be sent to you. Should you decide to discontinue your
association with the application, you have the option to cancel your account, and your
personal information will be securely deleted from our active databases in line with
our data retention policy. Please safeguard your account credentials to prevent
unauthorized access, and in case of any suspicion, notify us immediately.
11. Children's Privacy
11.1 GoGo is not intended for use any individual under the age of 18. We do not
knowingly collect personal information from individual under the age of 18. If we
discover that we have collected personal information from a child, we will promptly
delete it.
11.2 Our services are not intended for children, and if you are a parent or guardian and
believe that your child has provided personal information without your consent,
please contact us for prompt action. By using GoGo, you acknowledge and agree to
exercise your privacy choices responsibly and adhere to your responsibility regarding
the accuracy of personal information
12. Changes to this Privacy Policy
12.1 We may update this Privacy Policy from time to time to reflect changes in our
practices or applicable laws. We encourage you to review this policy periodically.
Any change will be made upon posting of the revised privacy policy. any crucial or
material change will be notified by way of email provided in your accounts.
13. Contact Us
13.1 If you have any questions or concerns about our Privacy Policy or data practices,
please contact us at [Contact Email/Phone].
13.2 By using GoGo, you acknowledge that you have read, understood, and agree to
the practices described in this Privacy Policy. Your continued use of the application
constitutes your acceptance of this Privacy Policy.
